Everyone makes mistakes. I make mistakes too. It’s perfectly normal. There are no perfectly planned routes or obvious sequences. Most of our employees work in situations of great uncertainty and, to a greater or lesser extent, make mistakes. If a person doesn’t make gross, destructive errors, while increasingly producing more work results — that’s great. In this article, we’ll try to understand where the line is between excusable mistakes and those that jeopardize a department or even an entire company. What Mistakes Are Not Critical If an employee’s so-called error rate is at an acceptable level, that is, metrics do […]
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